Customer Service Representative (Upselling) - Onsite in Bali

Join Intelassist Inc. as a Customer Service Representative (Upselling) in the vibrant heart of Bali! This is your opportunity to deliver exceptional technical and customer support while driving revenue growth through strategic upselling techniques. Based in Canggu, you'll be at the center of a dynamic team dedicated to providing top-notch service to our valued clients.

In this role, you'll engage directly with customers, addressing their technical inquiries and ensuring their satisfaction. Beyond basic support, you'll play a key role in identifying upselling opportunities, leveraging your deep understanding of our product suite and your ability to communicate the value of additional services. This position is perfect for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about both technology and customer service.

Intelassist Inc. is a growing company with a strong commitment to innovation and customer success. With a team of dedicated professionals, we're constantly looking for ways to improve our services and enhance our clients' experiences. If you're ready to take your career to the next level in a beautiful and inspiring location, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide technical and customer support via phone, email, and chat, ensuring high satisfaction scores.
• Identify and pursue upselling opportunities by understanding customer needs and recommending appropriate solutions.
• Maintain detailed records of customer interactions and support tickets using our proprietary CRM system.
• Collaborate with the sales team to align support efforts with revenue goals.
• Stay updated with product knowledge through regular training sessions and documentation reviews.
• Participate in quality assurance processes to maintain and improve service standards.
• Assist in troubleshooting technical issues, providing clear and concise solutions.
• Contribute to team meetings and brainstorming sessions to share insights and suggest improvements.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or technical support roles, preferably within the IT or telecommunications industry.
• Proficient in English, both spoken and written, with excellent communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field (e.g., Business, Computer Science, or a similar discipline).
• Certification in customer service or related fields is a valuable asset.
• Passionate about technology and committed to delivering exceptional customer experiences.

🛠️ Keahlian

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