Customer Service Officer (CSO) - Premium Customer Experience

Join Cv. Lucrecia Premium Ornamen, a leading provider of premium ornamental products in Indonesia, as our next Customer Service Officer (CSO) in Bandung, Jawa Barat. In this dynamic role, you will be the voice of our brand, delivering exceptional customer service and ensuring every interaction with our clients is memorable. Our office is located at Jl. Soekarno-Hatta No. 123, Bandung, Jawa Barat, 40111.

As a CSO, you will handle customer inquiries, complaints, and feedback through various channels such as phone, email, and live chat. You will also assist in resolving issues promptly and professionally, ensuring customer satisfaction. This role offers a unique opportunity to grow within a company that values customer experience and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat.
• Provide timely and professional responses to customer issues.
• Assist in resolving customer complaints and ensuring their satisfaction.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer service.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Participate in training and development programs to enhance customer service skills.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Previous experience in the ornamental products industry is a plus.

🛠️ Keahlian

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